Privacy Policy
This Privacy Policy explains what information Alarionex collects, how we use it and the choices available to you when you visit our website or contact us about our products and services.
Alarionex respects your privacy and is committed to handling personal information responsibly.
For the purposes of this policy, “Alarionex,” “we,” “us,” and “our” refer to Hangzhou Alarionex Security Equipment Co., Ltd., which operates the Alarionex website and related business services.
Information We Collect
We may collect information that you provide directly when you contact Alarionex, submit an inquiry, request product information or communicate with us about a potential quotation or order.
This may include:
- Name and work email address
- Company name and country or region
- Phone number, if provided
- Product or application requirements
- Estimated quantity
- Voltage or power requirements
- Trigger or control method
- Installation requirements
- Messages and technical information you choose to provide
- Product references, drawings, photos, datasheets or other uploaded files
We may also collect limited technical information when you visit the website, such as browser type, device information, IP address, approximate location and website activity where this information is provided by our hosting, security or analytics services.
How We Use Your Information
We use the information we collect primarily to understand and respond to your business inquiry and support related product, quotation and order discussions.
- Review product or application requirements
- Identify relevant product options
- Confirm configuration details
- Prepare quotations
- Discuss quantities, specifications or order requirements
- Respond to technical or commercial questions
- Follow up on ongoing inquiries
- Maintain reasonable business and inquiry records
- Protect the website against abuse, spam and security threats
- Understand and improve website usage
Inquiry Forms and Uploaded Files
When you submit an inquiry through Alarionex, information entered in the form may be stored in our WordPress inquiry records and sent to the business email account used by our team to process inquiries.
If you upload supporting files such as photos, drawings, PDFs or specifications, those files may be delivered with the inquiry email.
Our WordPress inquiry record may indicate that an attachment was submitted without retaining the attachment itself as part of that record.
Uploaded materials are used only for purposes related to reviewing your inquiry, understanding your requirements, preparing a quotation or discussing a potential order.
Service Providers
We may use third-party service providers to support our website and business communications, including providers of:
- Website hosting
- Content delivery and website security
- Email delivery and business email
- Website analytics
- Spam and abuse prevention
- Website maintenance and technical services
- Embedded website services
These providers may process limited personal or technical information where necessary to provide their services to us.
We do not share inquiry information with service providers for independent marketing purposes.
How Long We Keep Your Information
We normally retain inquiry information and related business communications for up to 12 months from the relevant inquiry or communication.
This allows us to:
- Follow up on product discussions
- Refer back to previous technical requirements
- Support quotation and sourcing discussions
- Maintain reasonable business records
Information may be retained longer where reasonably necessary for an active quotation, ongoing order, legal obligation, dispute, fraud prevention or security purpose.
Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.
These measures may include website security controls, access restrictions and services designed to protect website traffic and business communications.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
International Processing
Alarionex is based in Hangzhou, China and serves customers and website visitors from different countries and regions.
Information submitted through our website may therefore be processed or stored in countries other than the country in which you are located, including through hosting, security, email and analytics service providers.
Where applicable, we take reasonable steps to handle such information in accordance with relevant data protection requirements.
Your Privacy Choices and Rights
Depending on the laws that apply to you, you may have the right to request:
- Access to personal information we hold about you
- Correction of inaccurate information
- Deletion of certain personal information
- Restriction of certain processing
- Objection to certain processing
- Withdrawal of consent where processing is based on consent
You may also contact us if you no longer want us to retain information related to a previous inquiry, subject to any applicable legal or business record requirements.
Third-Party Links and Embedded Services
Our website may contain links to external websites or services operated by third parties.
Some pages may also include embedded third-party content, such as Google Maps on our Contact Us page.
When embedded third-party content is loaded, the provider may receive technical information such as your IP address, browser or device information and information relating to your interaction with the embedded service.
Alarionex is not responsible for the privacy practices, security or content of websites or services operated independently by third parties.
We recommend reviewing the privacy information of any external provider where appropriate.
Children’s Privacy
The Alarionex website is intended for business and professional users and is not directed toward children.
We do not knowingly collect personal information from children through our inquiry forms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business processes, service providers or legal requirements.
When the policy is updated, the revised effective date will be shown at the top of this page.
Contact Us
If you have questions about this Privacy Policy, would like to make a privacy-related request, or need us to review information associated with a previous inquiry, please contact us.
Alarionex Hangzhou Alarionex Security Equipment Co., Ltd. Hangzhou, China [email protected]For general product, sales or business inquiries, visit our Contact Us page .